Job History

My job is to assist both in and out of class with any math questions students may have. I sit in on several professors classes to help the students learn, and I work in the Tutoring Center so that students can come see me outside of class for any additional help they might need with Math.

High Points: Helping students to come to, if not love, at least understand Math and how it works..

I returned to a part-time tech due to returning to college to finish my degree. As a repair tech, my main duties were to interact with customers (live and on the phone) and repair both hardware and software issues on phones, tablets, computers, and video game systems. Interact with customers (both live and on the phone) and assist both with inventory and ticket management.

High Points: Assisted as the store converted from a corporate location to a franchise location.

As a lead tech, my main duties are to interact with customers (live and on the phone) and repair both hardware and software issues on phones, tablets, computers, and video game systems. I also manage the other techs and assist them with any issues that they encounter while repairing devices. I am responsible for assisting with the inventory management and ordering the parts and supplies that are needed to complete repairs.

High Points: I assisted in training several store managers and other repair techs.

As a repair tech, my main duties were to interact with customers (live and on the phone) and repair both hardware and software issues on phones, tablets, computers, and video game systems. Interact with customers (both live and on the phone) and assist both with inventory and ticket management.

High Points: I earned a promotion to lead-tech.

As a repair tech, my main duties were to interact with customers (live and on the phone) and repair both hardware and software issues on phones, tablets, computers, and video game systems. Interact with customers (both live and on the phone) and assist both with inventory and ticket management.

High Points: I earned several 5-star reviews for the company.

My position was originally to assist a consultant/manager as we established a professional IT network to replace the home-style system they had been working with. It was full participation and the experience was exhilarating. As the system was established and an in-house team assembled, I helped maintain and expand the network.

High Points: Coded a system that turned a reoccurring 20 minute process involving multiple staff into a 1 minute software based system alerting both staff and patrons to status changes. Created API, digital signage, and client side alert software to accomplish the above task. Improved the Micros system to remedy common issues. Seeing the appreciation of the other staff as they saw technology make their efforts easier and more productive.

Repaired cellphones, tablets, and computers. Solved both hardware and software related issues.

High Points: Lead in revenue 2 weeks. Learned my way around mobile devices.

Managed the departmental computer lab for the Southern Adventist University School of Computing. Assisted with server setup and maintenance.

High Points: As a manager, I learned responsibility and self motivation. I also created and deployed images through network/PXE boot. Enjoyed the experience, but as a student worker, I had to leave when finances forced a hiatus upon my academic efforts.

Interacted with administration, staff, and students, solving a variety of laptop hardware and software issues. Prepared computers for deployment. Resolved network issues. Rolled out new technology.

High Points: Though largely a mentorship, students were bona fide IT staff. This job provided a good cross section of experience with computers, networks, and professional client and peer interaction, laying a tremendous groundwork for my career.

Rebuilt computer network for the church and school.

High Points: While an only elemental accomplishment, I include it only because it was my first paying gig in IT. Even though I’d never done any networking, I succeeded with my PC skills and a lot of research. They were happy and I was hooked.